Norwood Senior Operations Manager(Gig)
Local Job Overview: Norwood
Position: Senior Operations Manager (Flexible/Contract, Norwood) Company: FedEx Express Worksite: Norwood, MA
Compensation: $87.4k-$128.8k/Year (approx. $2.1k/Week) Benefits: A competitive compensation package is offered. Join our Norwood team for this flexible role.
Day-to-Day
Apply your your professional skills skills at our Norwood location.
- This Norwood-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our FedEx Express team in Norwood, MA is growing.
- Benefit from working in Norwood, a key hub for the Aviation And Cargo Logistics industry.
About FedEx Express Hub Operations Leadership
Senior Operations Managers at FedEx Express hub facilities oversee the largest and most complex sorting operations in the global logistics industry. Managing hundreds of employees across multiple sort shifts, coordinating with ramp operations, air traffic control, and the national dispatch network simultaneously, these leaders ensure that the FedEx Express hub processes millions of packages accurately every single night. This is one of the most demanding and rewarding operations leadership positions in the transportation industry.
Position Overview
FedEx Express is hiring Senior Operations Managers to lead multi-shift sort and ramp operations at major hub airport facilities. You will manage a large workforce of sort associates, ramp agents, supervisors, and support staff, owning full operational accountability for throughput, service quality, safety performance, and labor cost management across your assigned operational area.
Key Responsibilities
- Lead multi-shift hub operations managing 100–500+ employees across sort, ramp, and container build-up functions.
- Own operational KPIs including packages-per-labor-hour, misroute rates, on-time dispatch, and injury frequency rates.
- Coordinate with air operations, ground transportation, and network planning to manage volume flow and contingency responses.
- Develop and mentor a team of operations supervisors and sort managers, building bench strength for succession planning.
- Manage operating budget for assigned area including headcount, overtime, equipment, and temporary labor expenses.
Qualifications & Benefits
Bachelor's degree required; MBA or advanced operations management certification preferred. Minimum 7 years progressive leadership experience in aviation logistics, hub operations, or large-scale distribution management. Proven track record of managing 100+ person teams, controlling multi-million dollar budgets, and driving operational performance improvement. FedEx Express offers a highly competitive senior management salary, annual incentive bonus, company vehicle, full executive benefits, pension, 401(k) match, stock purchase plan, flight benefits, and relocation assistance.
Frequently Asked Questions
How much does the Norwood Senior Operations Manager position pay at FedEx Express?
This role offers a pay range of $87,400 - $128,800. Actual compensation may vary based on experience, shift, and location within Norwood.
Where is this Norwood Senior Operations Manager job located?
This position is based in Norwood, MA. FedEx Express has facilities throughout the region, but this specific opening is in Norwood.
What benefits does FedEx Express offer for this position?
FedEx Express provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does FedEx Express provide training for new hires?
Yes, FedEx Express provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
What does a typical day look like as a Norwood Senior Operations Manager?
A typical shift involves receiving, picking, packing, and sorting customer orders in FedEx Express's Norwood facility. You'll work with a team to meet daily fulfillment targets while following safety protocols.
What qualifications do I need for this Norwood Senior Operations Manager role?
Most Norwood Senior Operations Manager positions at FedEx Express require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
