Start ASAP:Support Specialist(Framingham)
Framingham Opportunity: Support Specialist
Position Snapshot
- FLEXIBLE ROLE: Support Specialist (Framingham)
- Team: FedEx (Framingham Branch)
- Location: Framingham, MA (Local Candidates Only)
- Work in Framingham, MA.
- Join FedEx and grow your skills.
Compensation
- Est. Earnings: $17-$23/hr ($20.00/hr)
- Perks: Employee discounts.
- Highlight: Remote/Hybrid Options May Apply in Framingham.
About FedEx Customer Support
FedEx serves millions of customers daily across 220+ countries, and every interaction matters. The FedEx Customer Service team is the voice behind the brand — resolving shipping inquiries, tracking issues, and claims with professionalism and efficiency. FedEx invests heavily in training, technology, and employee development to ensure every customer touchpoint reflects the Purple Promise of outstanding service.
Position Overview
FedEx is hiring Customer Service Representatives to handle inbound calls, chats, and emails from residential and business shipping customers. You will troubleshoot tracking issues, process claims, schedule pickups, and provide rate quotes using FedEx proprietary systems. Both on-site and remote work options are available depending on location.
Key Responsibilities
- Answer inbound customer inquiries via phone, chat, and email regarding shipment tracking, delivery status, and account issues.
- Process damage and loss claims, initiate package traces, and escalate complex cases per FedEx protocols.
- Educate customers on FedEx shipping services, rate structures, and packaging requirements.
- Schedule on-demand pickups and resolve address correction issues in real time.
- Maintain first-call resolution rates and customer satisfaction scores above team benchmarks.
Qualifications & Benefits
Must be 18+ with a high school diploma or equivalent. Minimum 1 year customer service experience preferred. Strong verbal and written communication skills required. Proficiency with computer systems and ability to multitask across applications. FedEx offers competitive hourly pay, full benefits, tuition reimbursement, remote work eligibility, and internal promotion opportunities.
Frequently Asked Questions
How much does the Support Specialist position pay at FedEx?
This role offers a pay range of $17 - $23. Actual compensation may vary based on experience, shift, and location within Framingham.
Where is this Support Specialist job located?
This position is based in Framingham, MA. FedEx has facilities throughout the region, but this specific opening is in Framingham.
Does FedEx offer tuition assistance or education benefits?
Yes, FedEx offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
Does FedEx provide training for new hires?
Yes, FedEx provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
Do FedEx employees get discounts?
Yes, FedEx associates enjoy employee discounts and other perks. Exact discount details and eligibility are provided during orientation.
What qualifications do I need for this Support Specialist role?
Most Support Specialist positions at FedEx require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
